1. Where are your products shipped from?
- Our products are shipped from two locations for your convenience – the USA and the Netherlands. This allows us to provide swift and reliable delivery services, ensuring your order reaches you in a timely manner.
2. How can I be assured of the quality of your products?
- Rest assured, our commitment to quality is unwavering. We take pride in delivering high-quality products, and to ensure this, we have a dedicated Quality Assurance Manager who monitors every product before it reaches your doorstep. Your satisfaction is our top priority.
3. Do you offer a money-back guarantee?
- Absolutely! We believe in the quality of our products, and to give you peace of mind, we offer a 30-day money-back guarantee. If for any reason you are not satisfied with your purchase, contact us within 30 days of receiving your order, and we'll initiate a hassle-free refund.
4. Are your products ethically sourced and manufactured?
- Absolutely. We take pride in our commitment to ethical sourcing and manufacturing practices. From inception to your doorstep, our products undergo rigorous scrutiny to ensure they meet not only our high-quality standards but also align with our values of responsibility and sustainability.
5. Can I track my order once it's shipped?
- Certainly! We understand the importance of knowing the status of your order. Once your purchase is on its way, you'll receive a tracking number sent to your email allowing you to monitor its journey until it reaches your doorstep. Stay informed and excited about your delivery! Our tracking link is located on our home page on the top menu bar.
6. Are there any hidden fees or additional costs?
- No surprises here! We believe in transparency. The price you see during checkout is the final amount you'll pay. We do not have hidden fees or additional costs, ensuring a straightforward and honest shopping experience. Shop with confidence knowing there are no unexpected charges.
